I am having trouble with my Global Entry/NEXUS/SENTRI membership; whom can I contact? (2024)

FAQs

I am having trouble with my Global Entry/NEXUS/SENTRI membership; whom can I contact? ›

Contact U.S. Customs and Border Protection (CBP) to submit a request for a reasonable modification or auxiliary aid or service for your Global Entry, NEXUS, SENTRI, or FAST

I am having trouble with my Global Entry/NEXUS/SENTRI membership; whom can I contact? If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at (877) 227-5511 or by email.

Contact the information center at 1 (877) 227-5511 to cancel or reschedule within 24 hours.

If you regularly visit Mexico or Canada by car, SENTRI may be a good option. It costs more but includes Global Entry perks. If you don't travel by car to Mexico or Canada frequently but often travel internationally, Global Entry may be a better option for your travel needs.

For more information on U.S. Border Patrol Checkpoints: Call (877) 227-5511. International Callers Call +1 (703) 526-4200. Desk provides customer technical support services 24 hours a day, seven days a week, including information about ACE Secure Data Portal account access, account management, and report generation.

CALEXICO, Calif. - U.S. Customs and Border Protection (CBP) officials announced the permanent implementation of 24-hour operating hours of both the SENTRI Trusted Traveler Program vehicle lanes and pedestrian processing lanes at the Calexico West Port of Entry.

The average processing time of a Global Entry application can take up to six months, according to the TTP website . In part, that's because of the program's popularity, but the time the application process takes can also be based on the availability for interviews at your nearest enrollment center.

Check the status of your application using the Trusted Traveller Programs ( TTP ) System operated by U.S. Customs Border Protection ( CBP ). If your initial application has been approved, read this page to learn how to schedule an interview at an enrolment centre.

You can check the status of your application from your TTP Dashboard www.ttp.dhs.gov, which is displayed after you login.

Select foreign nationals are also eligible for Global Entry, while all foreign nationals are eligible for SENTRI. Mexican nationals enrolled in SENTRI can also apply for Global Entry, but you'd have to submit a separate application through your TTP account .

Can I change my SENTRI to Global Entry? ›

If you have applied for SENTRI or NEXUS but prefer Global Entry (GE), you may convert your application to a GE once it's been conditionally approved. You must pay the difference in the application fee, if applicable. This option is not available if you have already scheduled a SENTRI or NEXUS interview.

If you travel between Canada and the U.S. often, Nexus is better because it can help you in both directions. However, if you travel to many different countries (whether they include Canada or not), Global Entry is better because it speeds your entry back into the U.S.

Of course, you'll also need to be arriving from a flight abroad, but at least you can complete the interview without an appointment. It is possible to handle the Global Entry walk-in interview on arrival if you plan.

This nine-digit number usually begins with 10, 13, 14, 15, 16, 50, 70, 80, 95, 98, or 99 and can be found on the back of your NEXUS, SENTRI, or Global Entry card in the upper-left corner or by logging on to the Trusted Traveler Programs website.

You can check the status of your application by logging into the TTP website. The status of your application will be displayed on the Dashboard after you log in. If your application status is "Pending Review" then your application has been received and is being processed.