CBP Customer Service (2024)

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CBP Customer Service (2024)

FAQs

CBP Customer Service? ›

For General Inquiries call: 1-877-227-5511. Para ayuda en español, presione ocho. International callers' dial: 00+1+202-325-8000. Para ayuda en español, presione ocho.

How do I speak to someone at CBP? ›

For General Inquiries call: 1-877-227-5511. Para ayuda en español, presione ocho. International callers' dial: 00+1+202-325-8000. Para ayuda en español, presione ocho.

What number is 1 877 227-5511? ›

For more information on U.S. Border Patrol Checkpoints: Call (877) 227-5511. International Callers Call +1 (703) 526-4200. Desk provides customer technical support services 24 hours a day, seven days a week, including information about ACE Secure Data Portal account access, account management, and report generation.

How do I contact CBP to correct I 94? ›

You can visit the CBP Web site at www.cbp.gov or call CBP at 1-877-CBP-5511 (1-877-227-5511) Monday through Friday between 8:30 a.m. and 5:00 p.m., Eastern Time. You may bring the incorrect Form I-94 and documentation (passport and visa) to any CBP Port of Entry or Deferred Inspection Office.

How do I check my CBP case status? ›

Travelers may receive an email indicating they have 10 days remaining on their admission into the United States or an email regarding a potential violation. If you receive an email, you may check your admission status at https://I94.cbp.dhs.gov or through the CBP One™ mobile application.

How do I speak to a customs officer? ›

Questions, Comments or Complaints

Call the CBP INFO Center at (877) CBP-5511 between 8:30 a.m. and 5:00 p.m Eastern time, Monday - Friday. If you are outside the United States, call +1 (202) 325-8000. (Telecommunications device for the hearing impaired: Please dial 7-1-1. The U.S. also has a national 7-1-1 service).

Can CBP track your phone? ›

What about the data on my phone, computer, or other electronic device? CBP agents may swipe through your phone or look through the documents on your com- puter. The government also claims the authority to copy the data on your electronic devices.

How do I contact CBP Global Entry? ›

If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at (877) 227-5511 or by email.

What is 877 service? ›

Toll free area codes, like 877, are used for worldwide business or service numbers where the call recipient (often a company or organization) pays for the incoming calls rather than the caller.

What is a 1 877 number? ›

An 877 area code number is a special type of phone number referred to as a toll-free number. These numbers are commonly used by business owners whose companies depend on attracting a high volume of calls on a daily basis.

How to speak to a live agent at USCIS? ›

Dial 800-375-5283 (TTY 800-767-1833, VRS 877-709-5797) and ask your question in English or Spanish.

How do I correct my CBP travel history? ›

If you wish to have personal records reviewed and/or corrected, please submit your request through DHS Traveler Redress Inquiry Program (DHS TRIP). If you require assistance with your I-94, please submit your request through CBP's Information Center.

How do I contact CBP One customer service? ›

What if I don't know all the answers to the questions asked on the CBP One registration? Individuals can contact CBP at CBPONE@cbp.dhs.gov for assistance.

What to do if CBP seizes your package? ›

Upon receipt of a seizure notice, Customs regulations require the alleged violator to file a petition with U.S. Customs within 30 days to challenge the grounds for seizure. 8 The petition is the means by which the owner of the cargo may seek to persuade U.S. Customs to release the seized shipment.

How do you know if you are flagged by CBP? ›

CBP has established an easy to use traveler compliance check that is available on the I-94 website. Travelers may check their admission status at https://I94.cbp.dhs.gov and clicking on the 'View Compliance' tab. E-mail notifications will come from travelercompliance@cbp.dhs.gov.

How do I contact Ace CBP? ›

If you require support during non-business hours please contact the ACE Help Desk by phone at (866) 530-4172.

Do you have to speak Spanish for CBP? ›

Border Patrol work requires the ability to speak and read Spanish as well as English. All persons appointed are instructed in speaking and reading Spanish as part of the basic training for Border Patrol Agents, and must be proficient by the final probationary examination (usually 10 months after entry on duty).

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